Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery Times
We ship primarily to customers in the United States and also offer international shipping.
Estimated delivery times:
United States: 7–15 business days
International: 10–20 business days
Please note that delivery times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or high demand periods.
Shipping Costs
Shipping rates are calculated at checkout. From time to time, we may offer free shipping promotions.
Tracking Orders
Once your order ships, a tracking number will be sent to your email. Please allow 3–5 days for tracking updates to appear in the carrier system.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@tinypupden.com and our support team will assist you.
Incorrect Address
Customers are responsible for entering the correct shipping address. If you notice an error in your address, please contact us immediately before the order is processed.
Lost or Missing Packages
If your package is lost in transit or marked as delivered but not received, please contact us. We will work with the shipping carrier to help resolve the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties or taxes determined by the destination country. These charges are the responsibility of the customer.
Contact
For any shipping questions, please contact us at:
support@tinypupden.com